Step 1

Customer identification

This information is used to link the request to your file, your invoice and our internal follow-ups.

First name Surname Email address Phone Full address

Step 2

Invoice and product

A valid invoice is required. Product details help direct the case to the correct manuinvoicer.

Invoice or order number Date of purchase Product brand Model / product Dimension DOT number or serial if available

Step 3

Warranty claim details

Describe the problem and the context of use. Road damage or poor maintenance are generally excluded from manuinvoicer warranties.

Type of problem Installation date Mileage at installation Current mileage Vehicle year Make and model of vehicle

Precise description of the problem

Does the problem appear to be caused by an impact, pothole, nail, cut, curb or other road hazard? Yes No I don't know

Has the product been repaired, modified or replaced since the problem? Yes No

Step 4

Evidence and inspection

Add the available information. Liqui Pneus or the manuinvoicer may request further evidence before making a decision.

Have you retained the product for inspection? Yes No

Do you have evidence of maintenance or rotation? Yes No Not applicable

Photos or documents The files will be attached to the tracking when the full upload is activated. For the moment, their names are transmitted to the file. Documents or evidence available Tracking wishes

Step 5

Conditions and shipping

Submitting the form opens an analysis file. It does not guarantee acceptance of the warranty.

Warranty conditions to accept

Applicable guarantees The products sold by Liqui Pneus are covered by the guarantees offered by their manuinvoicers, subject to the guarantees provided for by applicable laws. Liqui Pneus does not offer any additional commercial guarantee, unless otherwise indicated in writing.
Mandatory analysis A warranty claim never automatically confirms a replacement, credit or refund. The file must be analyzed by Liqui Pneus, the manuinvoicer or its authorized representative.
Mandatory invoice A valid and verifiable invoice is required to open a warranty claim. The information provided must correspond to the customer, the product and the purchase.
Inspectable product The product covered by the request must be retained and remain available for inspection until the file is closed. A product thrown away, modified or made non-inspectable may be refused.
Evidence required Clear photos, description of the problem, vehicle information, installation date, mileage and proof of maintenance may be required depending on the type of warranty.
Common exclusions Damage caused by impact, pothole, puncture, improper inflation, overloading, misalignment, improper maintenance, improper installation or abnormal use is generally not covered.
Manuinvoicer decision For a manuinvoicer's warranty, the final decision generally rests with the manuinvoicer, its authorized representative or designated inspection center.
Unguaranteed fees Installation, dismantling, balancing, alignment, delivery, towing, storage, rental or external garage costs are not automatically covered.
Security If a product shows any sign of danger, the customer should stop using it immediately and consult a qualified professional.
Accurate information Any incomplete, inaccurate or false information may slow down the analysis or lead to the refusal of the request.
Emergency purchase A replacement purchase made before the approval of the file remains the responsibility of the customer as long as the guarantee is not accepted.
Communication For any particular situation, the customer must contact Liqui Pneus before replacing, repairing, throwing away or modifying the product concerned.

By checking this box, I confirm that I have read, understood and accept the Liqui Pneus warranty conditions. I understand that the request will be analyzed, that the final decision may depend on the manuinvoicer, and that no replacement, credit, refund or payment of fees is guaranteed until inspection and approval of the file. I confirm that the information provided is accurate and that I will keep the relevant product available for inspection unless otherwise instructed by Liqui Pneus.