Delivery conditions

1. Delivery territory

Liqui Pneus offers delivery only in areas served by its carrier partners, including Delivro, as well as any other carrier Liqui Pneus may use depending on availability, product type, delivery address and operational needs.

Liqui Pneus reserves the right to refuse, modify or cancel a delivery if the address is not served, if the transport conditions cannot be met, or if the delivery presents a reasonable risk of loss, damage, error or logistical impossibility.

• delivery address
• type of product ordered
• weight, size or volume of the items
• carrier availability
• where the tires, wheels or accessories are coming from
• weather conditions
• peak periods
• restrictions imposed by the carrier

2. Products that cannot be delivered

Nokian tires and inspected used tires cannot be delivered.

Nokian tires can be purchased online, but they must be installed at the Laval shop.

Inspected used tires can be purchased online, then picked up or installed at the Laval shop after the size and availability have been confirmed.

3. Regular delivery timelines

Regular delivery generally takes 4 to 7 business days after the order is processed, except in special cases.

This timeline is an estimate, not a firm guarantee. It may vary depending on product availability, where the tires or wheels are coming from, the carrier, the time of year, road conditions, weather conditions, statutory holidays, tire rush periods or any other event beyond the control of Liqui Pneus.

Special orders, products not available locally, products coming from another province, products requiring a specific supplier order or products with uncertain availability may require a longer timeline. In such cases, the timeline will be assessed and communicated to the customer when possible.

4. Free delivery - tires and wheels

Free delivery is offered only in areas served by Delivro or by an eligible carrier partner, and only with the purchase of 4 eligible tires and/or 4 eligible wheels.

Free delivery does not apply automatically to areas that are not served, to special orders, to remote addresses, to deliveries requiring a specific service, or to products excluded by Liqui Pneus or by the carrier.

Liqui Pneus reserves the right to charge additional delivery fees when the address, the product type or the transport conditions do not allow free delivery to apply.

• Purchase of 4 eligible tires: free delivery if the address is in an eligible area.
• Purchase of 4 eligible wheels: free delivery if the address is in an eligible area.
• Purchase of 4 tires and accessories: free delivery if the tires are eligible and the address is in an eligible area.
• Purchase of 4 tires and $10 in accessories: free delivery if the tires are eligible and the address is in an eligible area.

5. Free delivery - accessories only

For orders made up only of accessories, free delivery is offered from $200 in accessory purchases before taxes, provided the address is located in an eligible area served by the carrier.

If the cart contains only accessories and the total before taxes is under $200, delivery fees will apply.

If the cart contains 4 eligible tires and/or 4 eligible wheels along with accessories, the free delivery rule tied to tires and/or wheels may apply, even if the value of the accessories is under $200.

6. Express delivery

Liqui Pneus may offer an express delivery option at a cost of $80 for eligible tires and wheels.

The estimated timeline for express delivery is generally 1 to 3 business days, except in special cases.

If the customer pays for express delivery and Liqui Pneus finds that the tires and/or wheels are coming from another province, or that a delay makes express delivery impossible, Liqui Pneus may refund the express delivery fee if the customer decides to keep the order despite the delay.

Refunding the express fee does not mean the order is cancelled, unless Liqui Pneus expressly accepts the cancellation under its applicable policies.

• tires or wheels coming from another province
• product on special order
• supplier delay
• carrier delay
• weather, road conditions or high-volume periods
• remote or hard-to-reach address

7. Special orders

A special order means, among other things, a product that is not kept in regular inventory, ordered specially from a supplier, coming from another province or territory, with limited availability, imported or transferred from an external warehouse, or ordered at the customer's request.

Special orders may have longer timelines than regular delivery. Timelines will be assessed based on the actual availability of the product and the supplier's or carrier's own lead times.

Some special orders may not be cancellable, refundable or returnable once processed or ordered from the supplier, depending on the applicable policies.

8. Order processing

The delivery timeline starts only once the order is confirmed, the payment accepted, the customer information complete, the delivery address valid, the products available or confirmed by the supplier, and the order ready to be shipped or handed over to the carrier.

An order placed in the evening, on a weekend, on a statutory holiday or during a peak period may be processed on the next business day.

Liqui Pneus is not responsible for delays caused by incomplete information, an incorrect address, an inability to reach the customer or an error in the data provided by the customer.

9. Delivery address

The customer is responsible for providing a complete, accurate and accessible address.

If the address provided is incorrect, incomplete or inaccessible, additional fees may apply to correct the address, reship the order, schedule a new delivery or recover the products.

Liqui Pneus is not responsible for a delivery that is delayed, unsuccessful or delivered to the wrong address when the information provided by the customer is inaccurate or incomplete.

• street number
• street
• apartment, office or unit
• city
• province
• postal code
• valid telephone number
• any relevant delivery instructions

10. Presence at delivery and authorization to leave the package

Depending on the carrier, the nature of the product and the delivery address, someone may need to be present at the time of delivery.

If the customer authorizes delivery without a signature, or if the carrier leaves the goods at the address provided, the customer accepts the risks tied to that drop-off, including theft, loss, damage after delivery or exposure to the weather.

Liqui Pneus is not responsible for products stolen, moved, damaged or lost after the carrier has confirmed delivery, unless applicable law provides otherwise.

11. Delivery impossible

If the carrier cannot complete the delivery for a reason related to the customer or the address, including absence, an inaccessible address, refusal to accept the shipment, an address error or an inability to reach the customer, additional fees may be charged.

Liqui Pneus reserves the right to wait for payment of those fees before reshipping the order.

• second delivery attempt fee
• return-to-Liqui-Pneus fee
• reshipping fee
• storage fee
• administrative fee
• fees imposed by the carrier

12. Inspection on receipt

The customer must inspect the products as soon as they are received.

Any claim must be submitted within a reasonable time after receipt. A delay in reporting damage or an error may limit the remedies available from the carrier or the supplier.

• take photos immediately
• keep the packaging
• note the damage with the carrier when possible
• contact Liqui Pneus as soon as possible

13. Products damaged in transit

If a product appears to have been damaged in transit, Liqui Pneus will review the situation with the customer and the carrier.

Liqui Pneus reserves the right to request the return or the inspection of the product before authorizing a replacement, a credit or a refund.

• photos of the products
• photos of the packaging
• order number
• invoice number
• description of the problem
• any information requested by Liqui Pneus or the carrier

14. Wrong product

If the customer receives a product different from the one ordered, they must contact Liqui Pneus promptly.

The product must not be installed, used, mounted, driven on, damaged or modified.

A product that has been installed or used may no longer be eligible for an exchange or a return, except where Liqui Pneus accepts an exception or where applicable law requires otherwise.

15. Installed or used products

Tires, rims, wheels, accessories or other products that have been installed, mounted, used, driven on, modified, damaged or soiled are generally not returnable.

Any return or correction request tied to a delivery must be made before the product is installed or used.

16. Delays beyond the control of Liqui Pneus

Liqui Pneus is not responsible for delays caused by situations beyond its control. The timelines displayed or communicated are good-faith estimates, unless stated otherwise in writing.

• weather
• storms
• accidents
• strikes
• carrier congestion
• peak periods
• supplier delays
• inventory shortages
• third-party errors or delays
• statutory holidays
• force majeure
• road restrictions
• issues with IT systems, APIs or external systems

17. Additional fees

Additional fees may apply in certain cases. These fees may be required before shipping or reshipping.

• address not served
• remote region
• oversized package
• heavy goods
• second delivery attempt
• address correction
• return to the store
• reshipping
• storage
• special handling
• unjustified refusal to accept the shipment
• special customer request

18. Cancellation related to delivery

If an order cannot be delivered to the address provided, or if the actual delivery fees are abnormally high, Liqui Pneus may offer pickup at the branch, another delivery method, an adjustment of the delivery fees, or the cancellation of the order if no reasonable solution is possible.

19. Pickup at the branch

When available, the customer may choose to pick up their order at the Liqui Pneus branch located at 1870 rue Cunard, Laval, QC, H7S 2B2.

The customer must wait for confirmation that the order is ready before coming in.

Identification, proof of purchase or an order confirmation may be required.

20. Address change after the order is placed

An address change after the order is placed is not guaranteed.

If the order has not shipped yet, Liqui Pneus will try to change the address when possible.

If the order is already being processed, in transit or handed over to the carrier, additional fees may apply or the change may be impossible.

21. Customer responsibility

The customer is responsible for verifying the correct tire size, wheel compatibility, the delivery address, their contact information, their availability to receive the shipment, the delivery conditions and the return conditions before installation.

Liqui Pneus can help validate compatibility, but the customer must provide accurate information about their vehicle, its dimensions, its use and their needs.

22. Carrier conditions take precedence

When delivery is carried out by Delivro or any other carrier partner, certain conditions, limits, timelines, procedures, service areas and operational rules of the carrier may apply.

In the event of a contradiction between the estimated timelines displayed by Liqui Pneus and the carrier's actual limits, the carrier's real operational capacity prevails for the completion of the delivery.

Liqui Pneus undertakes to apply its internal conditions in good faith while respecting the carrier's constraints.

23. Limitation of liability

To the extent permitted by law, Liqui Pneus is not responsible for indirect losses caused by a delay or an inability to deliver, including loss of time, loss of income, loss of use of the vehicle, a missed appointment, a purchase from a third party, or indirect, special or consequential damages.

The liability of Liqui Pneus, where applicable, is limited to the amount paid for the delivery or to the replacement or correction of the product concerned, depending on the situation and the customer's applicable rights.

24. Changes to these conditions

Liqui Pneus may change its delivery conditions at any time. The conditions that apply are those in force at the time of the order, unless the law requires otherwise.

25. Customer service

For any question about delivery, the customer may contact Liqui Pneus.

Liqui Pneus, 1870 rue Cunard, Laval, QC H7S 2B2. Telephone: 450-256-1685. Website: liquipneus.com.