Step 1

Customer identification

The phone number is used to verify the customer account in GEM-Car when the integration is configured.

Phone number

First name Surname Email address Address Apartment/office optionnel City Province Postcode Country

Step 2

Invoice information

The invoice must be valid and verifiable. A request older than 30 days is automatically refused.

Invoice number Date of purchase Reason for return

Which items do you want to return? Optional photos or documents Files are not uploaded in this version; their names are kept for admin tracking.

Step 3

Condition of items

These responses are recorded. Items installed or used cannot be returned.

Have the item(s) been installed? Yes No

Have the items been used on the road? Yes No

Are the items damaged? Yes No

Do you still have the original packaging, labels or documents? Yes No Not applicable

Step 4

Return procedure

Choose how the items will be returned if the request is admissible.

How do you want to return the items? I bring the items back to your Laval branch.

Your request will be analyzed. If it is accepted, you can return the items to our Laval branch. A refund is not guaranteed until items have been inspected.

Send me a carrier to pick them up.

A fee of $125 + taxes is required to send a carrier to pick up the items. These fees are not refundable if the returned items do not meet the return conditions.

Step 5

Conditions and shipping

The form never guarantees a refund. The final inspection remains mandatory.

Return conditions to accept

Return time Return requests must be submitted within 30 days of the purchase date indicated on the invoice. Any request received after this deadline may be automatically refused.
Mandatory invoice A valid invoice is required for any return request. The invoice number provided will be verified in our GEM-Car system. If the invoice cannot be found or the information does not match, the request may be refused.
Uninstalled items only Tires, wheels, rims, accessories or other items that have been installed, mounted, used on the road, tested, damaged or modified are not returnable.
Mandatory inspection Any request accepted online remains conditional on the physical inspection of the items by Liquitires. Acceptance of the form does not automatically guarantee a refund.
Items in perfect condition Items must be returned in new condition, unused, uninstalled, clean, complete, with their labels, packaging and accessories where applicable.
False declaration If Liquitires finds that the items have been installed, used, damaged or that the customer's declaration is inaccurate, the return request will be refused. No refunds will be made for the purchase or for shipping costs paid.
Return by carrier If the customer chooses the recovery option by carrier, a fee of $125 + taxes is required before sending the request. This fee covers the recovery attempt and does not guarantee approval of the return.
Return refused after pickup If the items picked up by carrier do not meet the return conditions, no refund will be made. The customer will either have to pick up their order at the Laval branch, or pay a new delivery fee of $125 + taxes for the items to be returned to them.
Non-refundable fees Pickup, delivery, handling or other transportation-related charges may be non-refundable if the return is refused or if the customer's statement is false or incomplete.
Final analysis Liquitires reserves the right to accept or refuse a return request after checking the invoice, customer information, deadlines and the actual condition of the items.
Communication For any questions or special situations, the customer must contact the branch before submitting a new request.
Multiple attempts The system can record rejected requests to avoid repeated submissions with modified information for the same invoice or customer.

By checking this box, I confirm that I have read, understood and accepted the Liquitires return conditions. I confirm that the items subject to this request have not been installed, used, damaged or modified. I understand that any false declaration may result in the refusal of the return, no refund and additional costs to collect or have the items returned to me.