Warranty policy

At Liqui Pneus, we are committed to offering our customers tires, wheels, rims, parts and accessories from recognized suppliers and manuinvoicers. This policy explains the operation of the guarantees applicable to products sold by Liqui Pneus, the conditions for complaints, exclusions and customer responsibilities.

This policy applies to all products purchased from Liqui Pneus, whether online, by telephone, in store, by email or through any other official sales channel.

1. Applicable guarantees

Subject to the guarantees provided for by applicable laws, the products sold by Liqui Pneus are covered by the guarantees offered by the manuinvoicers.

Liqui Pneus does not offer an additional commercial guarantee on products, unless otherwise indicated in writing on the invoice, product sheet, an official promotion or a separate contract.

Manuinvoicer warranties may vary depending on:

the brand of the product;

the type of product;

the model;

the intended use;

the date of purchase;

the mileage traveled;

the remaining wear depth;

installation conditions;

maintenance conditions;

manuinvoicer-specific exclusions.

The customer should consult the manuinvoicer's warranty documents for the exact conditions applicable to their product.

2. Legal guarantees

Nothing in this policy limits the consumer's rights provided for by applicable laws, including legal guarantees where these apply.

The products sold must be able to serve their normal purpose for a reasonable period of time, depending on their nature, their price, their condition, their use and the circumstances of the sale.

This policy aims to regulate manuinvoicers' commercial guarantees and the administrative processing of complaints, without withdrawing the customer's legal rights.

3. Role of Liqui Pneus

Liqui Pneus acts as retailer, reseller or intermediary between the customer and the manuinvoicer.

When a customer believes that a product is defective, Liqui Pneus can help them open a warranty file with the manuinvoicer concerned. This assistance does not constitute an automatic acknowledgment of liability or confirmation that the claim will be accepted.

The final decision regarding a manuinvoicer's warranty generally remains with the manuinvoicer, its authorized representative or designated inspection center.

Liqui Pneus may refuse to process a claim that is incomplete, undocumented, abusive, fraudulent or does not comply with the manuinvoicer's requirements.

4. Products covered

This policy may apply to the following products, depending on the warranties offered by their respective manuinvoicers:

new tires;

winter tires;

summer tires;

all-season tires;

all-condition tires;

performance tires;

light truck tires;

commercial tires;

wheels and rims;

TPMS sensors;

valves;

wheel accessories;

automobile parts;

related products sold by Liqui Pneus.

Used tires, liquidation products, demonstrator products, discontinued products or products sold with a special mention may be subject to separate conditions, indicated at the time of sale when applicable.

5. Manufacturing defect

A manuinvoicer's warranty may cover certain defects related to the materials or manufacturing of the product.

In the case of a tire, a manufacturing defect can manifest itself in particular by:

abnormal deformation;

an unusual vibration not related to the vehicle;

an internal separation;

a bubble not caused by an impact;

a structural defect;

abnormal wear attributable to the product itself, according to the manuinvoicer's analysis.

However, a visible or felt problem with a tire does not automatically mean that it is a manufacturing defect. An inspection may be necessary to determine if the problem is with the product, vehicle, installation, maintenance, roadway or usage.

6. Wear or mileage guarantee

Some manuinvoicers offer a limited wear or mileage warranty on certain tire models.

This warranty is always subject to the manuinvoicer's conditions. In particular, it may require:

an original proof of purchase;

proof of installation date;

proof of mileage at the time of installation;

evidence of regular tire rotation;

proof of vehicle alignment;

uniform tire wear;

the use of tires on the appropriate vehicle;

compliance with recommended pressures;

a minimum remaining wear depth.

Wear warranties do not necessarily apply to winter tires, competition tires, commercial tires, LT tires, off-road tires, original tires installed on a new vehicle or tires used in severe conditions.

Liqui Pneus cannot guarantee that a wear claim will be accepted by the manuinvoicer.

7. Road hazards

Unless otherwise indicated in writing, damage caused by road hazards is not covered by Liqui Pneus.

Road hazards include:

nails;

screw ;

pieces of glass;

potholes;

curbs;

impacts;

cuts;

perforations;

metal objects;

road debris;

bursting caused by impact;

sidewall damage;

damage caused by a road in poor condition.

Protection against road hazards may sometimes be offered by certain manuinvoicers, partners, promotional programs or additional guarantees. This protection only applies if it is clearly indicated at the time of purchase or on the invoice.

No protection against road hazards can be added retroactively after purchase, unless authorized in writing by Liqui Pneus.

8. General exclusions

Warranties generally do not cover damage, defects or wear caused by:

poor inflation;

under-inflation;

overinflation;

overloading the vehicle;

poor alignment;

poor balancing;

worn suspension parts;

steering problem;

braking problem;

poor vehicle maintenance;

permutation not carried out;

incorrect installation by a third party;

use of the wrong dimension;

poor load index;

poor speed index;

unintended off-road use;

abusive sports driving;

car racing;

intentional skidding;

vandalism;

accident ;

impact ;

cutting;

perforation;

fire ;

flight ;

corrosion;

inadequate storage;

undeclared commercial use;

use on a modified vehicle;

use in conditions not intended by the manuinvoicer.

The warranties also do not cover consequential damages, economic losses, loss of income, loss of use of the vehicle, towing, accommodation, vehicle rental, travel expenses or any other related costs, unless required by applicable law or if the manuinvoicer expressly provides for it.

9. Improperly installed or misused products

The customer is responsible for ensuring that the products purchased are suitable for his vehicle, its use and the conditions in which they will be used.

When the customer provides vehicle information himself, he must ensure that it is accurate:

year ;

brand ;

model;

version ;

motorization;

original dimension;

desired dimension;

type of driving;

modification of the vehicle;

personal, commercial or off-road use.

Liqui Pneus is not responsible for any incompatibility caused by inaccurate, incomplete or omitted information by the customer.

Any modification to the vehicle may affect the compatibility of tires, wheels, rims, sensors or accessories. This includes in particular:

modified suspension;

vehicle lowered;

raised vehicle;

modified brakes;

spacers ;

modified camber;

modified wings;

non-original changes in dimension.

10. Wheels, rims and accessories

Wheels and rims may be covered by a limited manuinvoicer's warranty against certain manufacturing defects.

Warranties on wheels and rims generally exclude:

impact with sidewalk;

pothole;

crack caused by impact;

folding caused by the road;

scratch;

cosmetic damage after installation;

corrosion caused by salt, chemicals or poor maintenance;

winter use if not recommended;

poor tightening torque;

poor hardware;

bad boron;

badoffset;

installation on an incompatible vehicle.

Accessories such as valves, bolts, nuts, centering rings, TPMS sensors and installation kits are subject to the warranties of their respective manuinvoicers.

11. TPMS sensors

TPMS sensors may be covered by a manuinvoicer's warranty against certain malfunctions.

This warranty generally does not cover:

poor programming;

incompatibility with the vehicle;

battery discharged after normal use;

breakage during disassembly;

damage caused by corrosion;

damage caused by impact;

sensor installed on a non-compatible vehicle;

Reset required by vehicle.

In some cases, a vehicle may require programming, resetting or workshop service. These costs are not covered by Liqui Pneus, unless otherwise indicated in writing.

12. Assembly, balancing and installation

When Liqui Pneus carries out or has carried out an assembly, balancing or installation service, this service is covered according to applicable laws and according to the nature of the work carried out.

Any anomaly linked to an installation must be reported quickly after installation.

The customer must stop using the vehicle if a symptom could compromise safety, including:

significant vibration;

abnormal noise;

loss of pressure;

friction;

TPMS warning light;

Loose nut;

abnormal behavior of the vehicle.

Liqui Pneus may deny an installation-related claim if the product has been modified, dismantled, reinstalled or repaired by a third party without prior authorization.

13. Complaints procedure

To open a warranty file, the customer must contact Liqui Pneus before replacing, repairing, discarding or modifying the product concerned.

The customer must provide, as applicable:

original invoice;

full name;

ordernumber;

brand and model of the product;

product size;

DOT number for tires;

clear photos of the product;

photos of the damage or defect;

photo of the sole depth;

mileage at time of installation;

current mileage;

date of installation;

evidence of rotation;

proof of alignment;

description of the problem;

conditions of use;

report from a garage or technician, if requested.

No claims will be processed without valid proof of purchase.

14. Product preservation

The customer must keep the product subject to a complaint until the end of the process.

A tire, rim, part or accessory thrown away, destroyed, repaired, modified or rendered non-inspectable may result in the claim being denied.

The manuinvoicer or Liqui Pneus may require the return of the product for inspection.

15. Inspection and decision

A claim may require inspection by:

Liqui Pneus;

a partner garage;

a representative of the manuinvoicer;

an authorized distributor;

an independent inspection center.

Under a manuinvoicer's warranty, the decision of the manuinvoicer or its authorized representative generally determines whether the product is eligible for replacement, credit, repair, or partial refund.

If the manuinvoicer refuses the claim, Liqui Pneus will not be required to refund or replace the product, unless required by applicable law.

16. Temporary replacement or emergency purchase

If the customer must purchase a replacement product before the claim is approved, this purchase remains the customer's responsibility until final decision.

No reimbursement will be guaranteed before approval of the file by the manuinvoicer or by Liqui Pneus, as the case may be.

If a claim is accepted, the credit or refund may be limited:

at the price paid for the original product;

the residual value depending on wear and tear;

in the amount authorized by the manuinvoicer;

replacement with an equivalent product;

under the conditions provided for by the applicable warranty.

17. Uncovered costs

Unless otherwise indicated in writing or applicable legal obligation, the following costs are not covered:

facilities;

dismantling;

reassembly;

balancing;

alignment ;

valves;

TPMS sensors;

nuts;

bolts;

centering rings;

delivery;

back ;

towing;

troubleshooting;

warehousing;

vehicle rental;

waste of time;

loss of income;

external garage costs;

costs linked to a wrong diagnosis;

costs related to unauthorized repair.

18. Tire manufacturing date â DOT

The DOT code of a tire indicates in particular the week and year of manuinvoice of the tire.

A new tire may have been manuinvoiced before the year it was purchased. This does not automatically mean that it is worn, defective or unfit for use.

Manuinvoicers' warranties are usually calculated on their own terms, often from the date of purchase, but this can vary by brand, model and country.

If a customer has a concern regarding the DOT of a received tire, they should contact Liqui Pneus prior to installation.

Once a tire is installed, used or driven, return or exchange options may be limited.

19. Used products, liquidation and final sale

Used, liquidation, discontinued, opened, demonstrator products or products sold at a reduced price may be subject to special conditions.

When a product is sold with a specific mention, this will be indicated on the invoice, product sheet or sales communication.

Used tires generally do not have a manuinvoicer's warranty unless otherwise stated.

Nothing in this section limits Customer's rights under applicable law.

20. Warranty Returns

A warranty-related return must be authorized by Liqui Pneus before shipping or depositing the product.

Liqui Pneus can provide a return authorization number or specific instructions.

Any product returned without authorization may be refused.

The customer must adequately package the returned product. Liqui Pneus is not responsible for damage caused during transport due to inadequate packaging.

21. Denied Claims

A claim may be refused in particular if:

the original invoice is missing;

the product was not purchased from Liqui Pneus;

the product has been used abnormally;

the product was installed on an incompatible vehicle;

the damage results from an accident on the road;

the damage results from an accident;

the damage results from poor maintenance;

the damage results from a mechanical problem with the vehicle;

the tire shows irregular wear;

the product has been modified;

the product has been repaired without authorization;

the product was thrown away;

the product cannot be inspected;

the requested evidence is not provided;

the manuinvoicer refuses the warranty.

22.Security

Customer safety is priority.

If a tire, wheel, rim, part or accessory shows any sign of danger, the customer must stop using the vehicle immediately and consult a qualified professional.

Liqui Pneus is not responsible for damage caused by continued use of a product after the appearance of a danger symptom.

23. Limitation of liability

To the extent permitted by law, Liqui Pneus' liability is limited to the price paid for the product concerned.

Liqui Pneus cannot be held liable for indirect, incidental, special or consequential damages, including in particular loss of income, loss of use of the vehicle, travel costs, rental costs, commercial losses or inconveniences, except when required by applicable law.

24. Promotions and additional guarantees

Some promotions may include a warranty, rebate, protection or benefit offered by a manuinvoicer or third party.

These promotions are subject to the terms and conditions of the manuinvoicer or provider of the promotion.

The customer is responsible for respecting the deadlines, forms, proof of purchase and conditions required to obtain a mail-in rebate, credit or any other promotional advantage.

Liqui Pneus is not responsible for the refusal of a promotion when the customer does not respect the conditions of the manuinvoicer or supplier.

25. Modification of the policy

Liqui Pneus reserves the right to modify this policy at any time.

The applicable version is that in force at the time of purchase, unless a modification is required by law or if a more advantageous condition is offered to the customer.

26. Contact us

For any questions or warranty requests, please contact Liqui Pneus with your order number, invoice and relevant product information.

Liqui Pneus Customer Service infoservices@liquitires.com 450-256-1685 1870 Cunard, Laval, H7S2B2 Mon-Fri: 8-5 p.m.