Return policy

At Liqui Pneus, we want to offer a clear, professional and safe purchasing experience. This policy explains the conditions applicable to return, exchange or cancellation requests for products purchased from Liqui Pneus, whether online, in branch, by telephone, by email or through any other official sales channel.

This policy applies in particular to tires, wheels, rims, assembled assemblies, accessories, TPMS sensors, valves, automobile parts and related products sold by Liqui Pneus.

1. General principle

Returns are not automatic. Any return request must be analyzed by Liqui Pneus and remains conditional on compliance with this policy.

A return may be refused if the products do not comply with the return conditions, if the information provided is incomplete or inaccurate, if the invoice cannot be verified, or if the products are no longer in a condition allowing their resale as new products.

Acceptance of a request online, by telephone or by email never automatically guarantees a refund. Physical inspection of returned items may be required prior to any final decision.

2. Mandatory return request form

Any return request must be submitted using the official form available here:

https://liquitires.com/return

No return request will be considered officially opened until the form has been completed with the required information.

The customer must provide in particular:

his full name;

his contact details;

its invoice number;

the date of purchase;

the reason for the return;

the articles concerned;

the actual condition of the items;

photos or documents requested, when necessary.

Liqui Pneus may refuse a request if the form is incomplete, if the information is inaccurate or if the requested documents are not provided.

3.Return period

Return requests must be submitted within 30 days of the purchase date shown on the invoice.

Any request submitted after this deadline may be automatically refused, unless required by applicable laws or exceptional written authorization from Liqui Pneus.

The 30 day period does not mean that the return is automatically accepted. The products must also comply with all other conditions provided for in this policy.

4. Mandatory invoice

A valid and verifiable invoice is required for any return request.

Liqui Pneus can verify the invoice in its internal systems. If the invoice is not found, invalid, modified, illegible or if the information does not correspond to the customer or the returned products, the request may be refused.

No refunds, exchanges or credits will be given without valid proof of purchase.

5. Products eligible for return

A product may be eligible for return only if it meets all of the following conditions:

it was purchased from Liqui Pneus;

the request is made within the stipulated time limit;

the invoice is valid;

the product is new;

the product has never been installed;

the product has never been assembled;

the product has never been used on the road;

the product has never been tested on a vehicle;

the product is not damaged;

the product has not been modified;

the product is clean;

the product is complete;

labels, accessories, packaging or documents are present where applicable;

the product can be resold as a new product.

Liqui Pneus reserves the right to refuse any product that does not meet these conditions.

6. Non-returnable products

The following products are generally not returnable:

tires installed;

tires mounted on wheels or rims;

tires used on roads;

tires tested on a vehicle;

tires damaged after delivery;

studded tires;

modified tires;

dirty or contaminated tires;

rims installed;

rims having received a tire fitted;

scratched, dented, marked or damaged rims;

complete wheels mounted and/or installed;

TPMS sensors installed, programmed or used;

valves, bolts, nuts or accessories installed;

automobile parts installed or used;

custom-ordered products;

personalized products;

liquidation products;

products identified as final sale;

discontinued products sold with special conditions;

products damaged by the customer, the installer or a third party.

A product that has become unsaleable as a new product may be refused, even if the request was submitted within the 30 day period.

7. Tires

Tires can only be returned if they are new, uninstalled, unmounted, unused, clean and in a condition suitable for resale.

A tire cannot be returned if it has been:

mounted on a wheel;

installed on a vehicle;

rolled;

tested;

studded;

repaired;

pierced;

cut ;

modified;

damaged;

exposed to mishandling;

used in road conditions.

The customer is responsible for verifying the size, season, load index, speed index, vehicle compatibility and usage requirements before confirming their order.

8. Wheels, rims and accessories

Wheels and rims can only be returned if they are new, uninstalled, unused, unmarked and in their original condition.

Customer must verify compatibility prior to installation, including:

diameter;

width;

center distance;

deportation;

central boron;

compatibility with brakes;

compatibility with TPMS sensors;

type of nuts or bolts;

admissible load;

compatibility with vehicle modifications.

A rim on which a tire has been mounted may be refused upon return, even if it has not been driven.

Accessories installed or used, including but not limited to TPMS sensors, valves, nuts, bolts, centering rings and installation kits, are generally not returnable.

9. Customer errors

Liqui Pneus cannot be held responsible for errors originating from the customer, in particular:

wrong dimension ordered;

wrong model selected;

wrong type of tire;

poor load or speed index;

incorrect information on the vehicle;

incorrect delivery address;

duplicate order;

change of mind;

product incompatible with undeclared wheels, rims or modifications;

purchase made despite a recommendation to the contrary.

In these situations, Liqui Pneus may accept a return if the products meet all return conditions, but shipping, handling or other applicable fees may be deducted from the refund or billed to the customer.

10. Liqui Pneus error or incorrect product received

If Liqui Pneus ships a product different from that ordered, the customer must contact Liqui Pneus promptly and submit a request using the return form.

The customer must provide:

the invoice;

photos of the products received;

photos of labels or dimensions;

a description of the problem;

any information allowing you to verify the error.

The product must not be installed, used or modified.

If the error is confirmed by Liqui Pneus, reasonable correction costs may be covered by Liqui Pneus, as applicable.

If the incorrect product is installed or used before Liqui Pneus can verify the situation, the request may be refused.

11. Product damaged upon receipt

If a product appears damaged upon receipt, the customer must notify Liqui Pneus promptly before any installation or use.

The customer must keep the packaging and provide clear photos:

of the product;

damage;

packaging;

the delivery label;

of the invoice.

A product damaged upon receipt should never be installed or used until Liqui Pneus has analyzed it.

If the product is installed, used, driven or modified after receipt despite apparent damage, Liqui Pneus may refuse the return.

12. Defective Products and Warranties

A defective product does not necessarily fall under the return policy. It may fall under the applicable warranty policy.

Subject to the guarantees provided for by applicable laws, the products sold by Liqui Pneus are covered by the guarantees offered by the manuinvoicers.

If the problem concerns a manufacturing defect, failure or abnormal wear, Liqui Pneus can direct the customer to the applicable warranty procedure.

The customer may be required to provide:

the invoice;

photos;

the DOT number for tires;

the date of installation;

mileage;

evidence of rotation;

proofs of alignment;

an inspection report;

any other information requested by the manuinvoicer.

This return policy does not limit the customer's rights under applicable laws.

13. Cancellation of order

A cancellation request may be accepted if the order has not yet been processed, prepared, transferred, shipped or delivered.

If the order is already being processed, transferred, prepared, shipped or delivered, Liqui Pneus can process the request as a return request.

Fees may apply, including for:

transportation;

handling;

transfer ;

preparation;

transaction;

delivery;

late cancellation;

return of goods.

Liqui Pneus reserves the right to refuse a cancellation if the order concerns a special product, a custom order, liquidation, final sale or a product already prepared for the customer.

14. Transport and return costs

Delivery, transportation, pickup, handling, transaction or other fees associated with the order may not be refundable, unless required by applicable laws or confirmed error by Liqui Pneus.

When a return is accepted, the customer can choose one of the available options:

Return the items to the Laval branch, according to the instructions of Liqui Pneus;

Request shipping from a carrier, when this service is available.

If the customer requests that a carrier be sent to collect the items, a fee of $125 + taxes is applicable.

This fee covers the pickup request by carrier and does not guarantee final approval of the return. The refund remains conditional on the inspection of the items by Liqui Pneus.

15. Return by carrier

If Liqui Pneus agrees to assist a carrier to collect the items, the customer must follow the instructions provided.

The customer must ensure that the products are:

ready for pickup;

accessible;

properly packaged;

protected against damage;

identified according to the instructions;

in the state declared in the form.

The carrier fee of $125 + taxes is payable before pickup or may be deducted from the refund, depending on the method determined by Liqui Pneus.

These fees may be non-refundable if:

the customer's declaration is false or incomplete;

the products are installed;

the products are used;

the products are damaged;

products are not eligible for return;

the customer is not available during pickup;

the products are not ready;

the carrier must travel unnecessarily;

the return is refused after inspection.

16. Return refused after pickup

If the items recovered by carrier do not comply with the return conditions, Liqui Pneus may refuse the refund.

In this case:

no refunds will be made for refused items;

carrier charges already paid will not be refunded;

the customer must collect the items at the Laval branch;

or pay a new delivery fee of $125 + taxes to have the items returned to you.

Liqui Pneus may keep the rejected items for a reasonable period of time to allow the customer to recover them or request a new delivery at their expense.

17. Mandatory inspection

All returns are subject to final inspection.

The inspection can check in particular:

the general state;

installation marks;

mounting signs;

traces of use;

damage;

labels;

packaging;

compliance with the invoice;

compliance with customer declarations;

the possibility of reselling the product as new.

If Liqui Pneus finds that the product does not meet the return conditions, the request may be refused, even if the form was initially accepted.

18. False statement

Any false declaration may result in the immediate refusal of the request.

This includes in particular declaring that a product has not been installed, used, assembled, tested, damaged or modified when the inspection shows the contrary.

In the event of a false declaration:

no refund will be made;

transport costs will not be refunded;

additional fees may be required to return items to the customer;

Liqui Pneus may refuse any new request linked to the same invoice or the same items.

19. Reimbursement

When a return is accepted after inspection, the refund is generally made to the original method of payment, unless otherwise specified by Liqui Pneus.

The amount refunded may be reduced by applicable fees, including:

transportation costs;

recovery costs;

delivery costs;

handling fees;

transaction fees;

administrative costs;

return costs;

non-refundable services;

discounts or credits applied to order.

Reimbursement times may vary depending on payment method, financial institution and administrative processing.

No refund will be made before receipt and inspection of the products, unless an exceptional decision is made by Liqui Pneus.

20. Non-refundable services

Services already rendered are generally non-refundable, including:

assembly;

balancing;

facilities;

nailing;

alignment ;

TPMS programming;

diagnosis;

handling;

warehousing;

order preparation;

special transfer;

delivery;

recovery by carrier.

These fees may remain payable even if a product return is accepted.

21. Final Sales, Clearances and Special Orders

Some products can be identified as:

final dirty;

liquidation;

special order;

discontinued product;

product with limited availability;

personalized product;

product sold with special conditions.

These products may not be eligible for return unless required by applicable laws or a confirmed defect.

The special conditions indicated on the invoice, product sheet, quote, email or sales communication may be added to this policy.

22. Customer Responsibility

The customer is responsible for verifying the accuracy of their order before confirming it.

This includes in particular:

tire size;

wheel size;

type of tires;

season ;

loadindex;

speedindex;

compatibility with the vehicle;

compatibility with existing wheels;

compatibility with vehicle modifications;

Delivery address;

contact details;

quantity ordered;

choice of services.

Liqui Pneus can help the customer choose a product, but the customer remains responsible for providing accurate and complete information.

23. Modified vehicles

Modified vehicles may require different dimensions, wheels, rims, tires or accessories than those recommended for an original vehicle.

The changes include:

lowered suspension;

raised suspension;

modified brakes;

spacers ;

modified camber;

modified wings;

mechanical conversion;

change of non-original wheels;

off-road use;

commercial or intensive use.

Liqui Pneus is not responsible for any incompatibility caused by an undeclared modification or incomplete information provided by the customer.

24. Products received as gifts or purchased by a third party

A return must be requested by the person who made the purchase or by a person authorized by them.

The original invoice remains mandatory.

Liqui Pneus may refuse to disclose information, change an order, or issue a refund to anyone unrelated to the original transaction.

25. Compliance with Applicable Laws

This policy governs voluntary returns of non-defective products, commercial returns and administrative requests processed by Liqui Pneus.

Nothing in this policy limits the customer's rights provided for by applicable laws, particularly in the event of defective goods, legal guarantees or situations provided for by the Consumer Protection Act.

If any provision of this policy conflicts with any applicable law, the applicable law will take precedence.

26. Modification of the policy

Liqui Pneus reserves the right to modify this policy at any time.

The applicable version is that in force at the time of purchase, unless otherwise indicated or required by law.

27. Contact us

For any questions regarding a return request, the customer must use the official form or contact Liqui Pneus.

Return form: https://liquitires.com/return

Liqui Pneus 1870 rue Cunard, Laval, QC Telephone: 450-256-1685 Email: guarantees@liquitires.com